Frequently Asked Questions

1. Is your moving company licensed?

2. Are items insured during the move?

3. Do you carry Worker's Compensation for your employees?

4. Does your company charge by the piece or by the hour?

5. Do you charge extra for larger items, or any extra flights of stairs to move items on?

6. Do you charge extra for moves in the evenings or on the weekends?

7. What payment options do you offer? Do you require a deposit?

8. Do you have full-time employees or do you use temps and day labor?

9. What if we cancel prior to the move? Cancellation charges?

10. Do you offer free estimates? On site or over the phone?

1. Is your moving company licensed?

A: Yes – we are fully licensed (cal-t#189509). (back to top)

2. Are items insured during the move?

A: Yes. Basic insurance is included in your price at the rate of 60 cents per pound. Additional insurance may be purchased at a cost of $100 per $10,000 of declared value. This is full replacement coverage with zero deductable. (back to top)

3. Do you carry Worker's Compensation for your employees?

A: Yes. State Fund Insurance Company. (back to top)

4. Does your company charge by the piece or by the hour?

A: We charge by the hour. (back to top)

5. Do you charge extra for larger items such as pianos, large screen televisions, or any extra flights of stairs to move items on?

A: No. We charge based on time alone. (back to top)

6. Do you charge extra for moves in the evenings or on the weekends?

A: No. (back to top)

7. What payment options do you offer? Do you require a deposit?

A: We accept cash or checks. No deposit is required. (back to top)

8. Do you have full-time employees or do you use temps and day labor?

A: We use full time employees only. Each individual is carefully screened. All are experienced movers.
We consider this one of our biggest advantages as many competitors frequently utilize inexperienced
day laborers. (back to top)

9. What if we cancel prior to the move? Cancellation charges?

A: There are no cancellation charges. You may cancel at any time but, of course, we appreciate as
much notice as possible. (back to top)

10. Do you offer free estimates? On site or over the phone?

A: We offer accurate estimates over the phone based on what the customer tells us they are moving.
Bigger jobs and jobs that require us to do the packing are usually done on site. (back to top)

If you have any other questions call the office and we'll talk you through it all.