Frequently Asked Questions
Q. Is your moving company licensed?
A: Yes – we are fully licensed (cal-t#189509).
Q. Are items insured during the move?
A: Yes. Basic insurance is included in your price at the rate of 60 cents per pound. Additional insurance mey be purchased at a cost of $95 per $10,000 of declared value. This is full replacement coverage with zero deductable.
Q. Do you carry Worker's Compensation for your employees?
A: Yes. State Fund Insurance Company
Q. Does your company charge by the piece or by the hour?
A: We charge by the hour.
Q. Do you charge extra for larger items such as pianos, large screen televisions, or any extra flights of stairs to move items on?
A: No. We charge based on time alone
Q. Do you charge for the travel time from your office to my home?
A: No. The time always starts at your door. When comparing movers, be sure to ask about this.
Q. Do you charge extra for moves in the evenings or on the weekends?
A: No
Q. What payment options do you offer? Do you require a deposit?
A: We accept cash or checks. No deposit is required
Q. Do you have full-time employees or do you use temps and day labor?
A: We use full time employees only. Each individual is carefully screened. All are experienced movers. We consider this one of our biggest advantages as many competitors frequently utilize inexperienced day laborers.
Q. What if we cancel prior to the move? Cancellation charges?
A: There are no cancellation charges. You may cancel at any time but, of course, we appreciate as much notice as possible.
Q. Do you offer free estimates? On site or over the phone?
A: We offer accurate estimates over the phone based on what the custmer tells us they are moving. Bigger jobs and jobs that require us to do the packing are usually done on site.
Q. Do you have a contact number for the day of the move should any challenges arise?
A: Just call our office phone.